Refund policy

RETURNS & DAMAGES

RETURNS:

Because our items are handmade, we do not currently accept returns. Unfortunately, we cannot offer refunds or exchanges if you do not like your scent(s) upon receipt. Because you are choosing to order online without previewing the scent, please know that you are ordering at your own discretion. You will find all fragrant notes in each candle listing, but please reach out if you have any concerns about potential sensitivities.  We cannot accept any returns of candles that have been lit.

DAMAGES:

Unfortunately, we are posting a delicate product and from time to time the glass may break. We sincerely apologise if this happens to you. Damage is very rare because we package our products very well. When damage occurs, we understand it is very disappointing for you, so we try very hard to replace your item as quickly as possible. It’s also devastating for us because we work hard on every product, we make but we can’t predict how they are handled along the way.

Email us at CamdlesHQ@gmail.com and we will be in touch.

Please note that photographs of the damaged items in question are required for us to process any replacement or refund, so please be sure to include them in your email.

CAN I CANCEL OR MODIFY MY ORDER?

Unfortunately, we are unable to cancel or make any amendments to any online orders after your order is placed.

Amendments may include but are not limited to change of delivery address, changes to types and sizes, adding or removing items, applying discounts or full order cancellations.

Please ensure all the details you provide are full and correct at the time of order placement.